Returns policy

At Crystala we pride ourselves on our outstanding customer service and product quality.

Our 100% satisfaction guarantee makes it easy to return any item you have bought from us or exchange them with another.

In rare occurrences when you have received the wrong order or items arrived broken, please follow these simple steps so we can help you resolve the problem quickly:

1. Fill in our contact form and tell us about the product issue. You can also upload photos to show us if it is broken.

2. Our team will verify your purchase and give you instructions for a return address.

3. Post it back to us (make sure to package it well to avoid breakage).

4. Get your refund or replacement sent out within 24-48 hours.

If you have changed your mind or find that the item does not suit you, simply put it in its original packaging and return it back to us for an exchange, credit note or refund within 120 days. It must not been worn before. Return postage is not refunded.

If you have any questions relating to our Refund and Exchanges policy, please feel free to contact us for more information.